Frequently Asked Questions
Everything you need to know about our premium matcha and ordering process.
Where is your matcha sourced from?
All of our matcha is sourced directly from historic tea estates in Uji and Kagoshima, Japan, ensuring the highest quality ceremonial and culinary grades.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is the shelf life of your matcha?
Our matcha stays fresh for up to 12 months if unopened. Once opened, we recommend consuming it within 1-2 months and storing it in a cool, dark place or refrigerator to maintain its vibrant color and flavor.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange for unopened products.
Do you offer wholesale or bulk discounts?
Yes, we provide wholesale pricing for cafes, restaurants, and retailers. Please visit our Wholesale page to apply for an account and view bulk pricing options.
How do I know which grade of matcha to choose?
Ceremonial grade is best for drinking plain with water, as it has a delicate, sweet profile. Culinary grade is bolder and specifically crafted for lattes, smoothies, and baking.